The EE Community

Changed broadband package, but do I need new EE router?

I changed my EE full fibre broadband package to a cheaper slower speed, but EE have sent me a new router and I am wondering if I have to use it because I then have to change all WIFI passwords on my equipment. Why can't I just use the old router and ...

Unable to link EE broadband account to EE account

Here’s a summary of what happened: I switched from BT to EE last year, but the migration didn’t go smoothly because I couldn’t link my EE Broadband account to my EE account. I called EE multiple times, but nothing changed, so the waiting game began. ...

FF Installation Outside Work

We had full fibre installed today and I didn't see the outside until after the workmen had left. My question is, should it has been left open like that?

I’m being left messages but non recorded

Termination fee for upgrading

Been charged £156 termination fee even though haven’t terminated my contract just upgraded which said was free upgrade online , been on the phone to ee and was told nothing they can do. 

Download my bill

I am trying to download the bill from website and EE app. But I couldn't find out a bill from both of them. I subscribed a monthly plan. Please help to download the PDF file

ONT box in integral garage

I've got Openreach coming out in 10 days to install my FTTP.  In an ideal world I would have the ONT fitted where the current BT master phone socket is in our kitchen but it won't fit in that space. The current copper line comes in through the garage...

Video playback issues on S24, sent to repair but couldn't reproduce.

I've had an issue with my S24 since I obtained it on contract just over 6 months ago, it's an issue that's annoying but that doesn't make it unusable, but it's annoying.Basically, in certain applications when playing a video, the video will become pi...

Problem internet,None Apps don't work

HIHere's the problem:Only Instagram, Telegram and other messengers work️Browser, YouTube, navigation don't work️The EE app shows that everything is active and fineI don't know if it's related to my trip a week ago from holiday, I had roaming connecte...