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Community Activity
TV Box Mini Issues
I’ve been on the new EE TV for just over a month now after some teething issues with the Apple TV box. I’ve been having trouble with frequent connection drops and tv channels not loading on the EE TV mini box I have in my second bedroom. When this ha...
Cancel Contract
I want to cancel my Sim contract. But customer service is telling they can't do that, so I should go to store and talk there. I went to the store they are also telling they can't cancel I should talk to customer service. None of them are doing it. Wh...
cancellation and refund of double payment
Delay in refund payment. Please transfer it to my account.
Help roaming still not working after 4 attempts in the USA with no data
Can I talk to someone
Resolved! BT Hub 2 problem
I had full fibre installed in August 2024 and signed on for 500Mbs contract. It was OK for the first 10 days then the Hub2 I had when I connected with the copper cable, the speed out of the router dropped from 360Mbs down to below 60Mbs. After a lon...
Resolved! EE ROW1 roaming add on
Hi,I’ve been offered an upgrade and am highly confused about my options regarding roaming. Here’s the situation as I understand it, from having researched this community.I’m currently on a 5G Smart SIM plan (£25) dated April 2022.I have the Roam Abro...
EE leavers discount
I worked for Orange / BT / EE from 1997-2023 but was on a business phone, so this just cancelled about 14 days after I left. I’m now on a SIM only deal and was advised in the EE shop that I should probably still be eligible for a discount as a former...
Upgrade from Legacy FTTC to New EE Full Fibre
I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...
High speeds but low quality
Since switching to the EE SmartHub router after being moved from BT, we've been suffering poor video calls for work on multiple devices.Our download and upload speeds are generally very good. Today is lower at 400mb download and 100mb upload but usua...
