ML11

Paul2226
Investigator
Investigator

Is anyone else in the ML11 area having major issues with their 5g mobile router connection.

The last 3 days connection on the router and my iphone has been dipping down to unworkable levels, more so in the evening.  EE fault finder did a few days ago say problem in the area, with a message the following morning saying resolved.  We reset router and speeds returned up to close on 200mbps download and our usual 40+ upload.

Then the following evening down again to 4mbps down and 1 upload.  EE site keeps stating now no issue.

This has been a pattern for months.  I appreciate at busy times its dipping, but its dipping way to far for it to be acceptable, as its basically preventing us from streaming.  5g shouldn't be having these issues.  I even purchased a new EE 5g mobile router encase my old one was the issue, but its not better.  Its obvious its at EE end.

12 REPLIES 12
Paul2226
Investigator
Investigator

Hi was this ever resolved.  I am going through similar issue at the moment.

So, I've got hold of a Three SIM into my iphone 15.  Speeds at the same level, down as low as 3MBPS.  So I am thinking mast issue if three and EE share same mast.


@Paul2226 wrote:

So, I've got hold of a Three SIM into my iphone 15.....So I am thinking mast issue if three and EE share same mast.


Alas nowhere near that simple! A "mast" is merely a structure which hosts equipment from different operators. 3UK & EE have their own separate radio equipment & backhaul, antennas are often shared (due to similar frequency bands used) but with different rigging.