Terrible mast service in east herts

[lozzie_robbo]

I’d like to know when this issue will be resolved asap. I can barely use mobile data when out and about and this is an issue with a critically ill son. I also expect the monthyl DD to be substantially reduced whilst this issue continues 

[bristolian]

You can check for known network issues using the "check status" option on https://ee.co.uk/help/mobile-coverage-checker 

[lozzie_robbo]

It’s more an eta and a refund I seek. They know there is an issue as I got a text on it the other day. Yes on the checked website it says “we are looking into an issue” but again no ETA

[bristolian]

All radio networks faults are resolved ASAP, but priorities & ETR can often depend on the initial remote triage and/or a physical site visit.

You can discuss your specific account via CS on 150, but no network guarantees a 100% fault-free service 24/7/375 - outages happen.

If you're indoors with WiFi coverage, then WiFi-calling allows full use of your phone for calls & texts without needing mobile signal.

[lozzie_robbo]

This is not good enough when I have a critically ill son. I am expecting a refund for distress and inconvenience.

[Northerner]

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@lozzie_robbo wrote:

This is not good enough when I have a critically ill son. I am expecting a refund for distress and inconvenience.

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You'll need to speak to EE CS on 150.

Alternatively you can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks