Low signal issue

[KurtONice]

This has been a problem going since Wednesday 19 Nov 24 out of the blue in the Thurrock area my signal hasn't got better only when I leave that area I'm sure I ain't the only one but just keep getting text that it been fix when it hasn't.

[Chris_B]

@KurtONice  Have you tried restarting your device?     Once a mast goes back online it’s not instantly outputting at full power it ramps up.   So while you’ll get the “ it’s been fixed message”  it needs a little time to achieve full power and coverage.  

[KurtONice]

Already tried resetting the device no change so waiting for it to achieve full coverage

Thank you 

[bristolian]

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@Chris_B wrote:

@KurtONice  Once a mast goes back online it’s not instantly outputting at full power it ramps up.   So while you’ll get the “ it’s been fixed message”  it needs a little time to achieve full power and coverage.  

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Errrr.... not quite true. In the same way as a site going off-air produces a cliff-edge loss-of-service, the exact same is true when a site is restored to service. If all else is equal when service is restored (antenna & radio config) then service should be immediately evident.

When a new site is brought live, there can often be a period of specialist performance monitoring to ensure optimum radio performance - this can involve config changes and cause subtle changes in service.