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Major Connectivity Problems

Diane104
Visitor

‎23-11-2025 05:48 PM - last edited on ‎23-11-2025 07:17 PM by EE Community Moderator

I have just switched from O2 to EE for a SIM only account on my I phone and also a broadband upgrade (on my existing EE broadband account) to 5G.  I can no longer guarantee receiving or being able to call or send/receive messages from my home address.  I often have no signal at all and at best 1 or 2 bars.   I never had this problem with O2, I am sole carer for my husband and am on 24 hour call so this has been really fraught and could be dangerous.  Also following the upgrade I have no reliable internet connection in half of the house demonstrated by continuous scrolling and lost signals.  I suspect the broadband issue is due to Openreach connecting the hub in a different room  to the original connection and I am not clear why this happened but I was told it was the 'best position'.   Will a wi fi booster sort the problems?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-11-2025 06:48 PM - edited ‎23-11-2025 06:48 PM

@Diane104 : I don't understand!

Do you have a mobile router for this SIM-Only? You talk about your BB being upgrade to '5G'. That's mobile BB. Then later on you talk about OR connecting the hub. OR don't install mobile BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎23-11-2025 07:08 PM

Just on the mobile coverage side, did you test coverage in your home before choosing EE? Do other EE users have the same problem? The on-screen bars are only a rough guide to service, but if you frequently have no-service, then this would be a good test of whether this is due to an outage, or whether you live in a poor indoor coverage area.

What does the coverage checker at https://ee.co.uk/help/mobile-coverage-checker predict for your home? It's not an exact science but should give a pretty good idea.

If you're in a poor coverage area, then WiFi-calling can be a good solution for indoor coverage issues - I appreciate you also have issues here, but once those are resolved this could work well.