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Lost all network after trying to set up esim

Timshaw
Visitor

‎07-12-2022 06:50 PM

Just set up a new phone with an esim and now I can’t phone out or receive calls

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎07-12-2022 06:57 PM

@Timshaw  Did you have your EE sim in that device?   What device is it ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Paul1948
Visitor

‎21-12-2022 06:40 PM

Got a phone number but the sim does not fit my mobile phone 

0 Helpful
Katie_B
EE Community Support Team
In response to Paul1948

‎22-12-2022 07:00 AM

Good morning @Paul1948. 

Have you just received your SIM?

Is it to big or to small? if its to big you should be able to break the SIM down. All SIMs come with the option of 3 sizes as push outs.  

Speak soon,

Katie 🙂

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