Loss of signal when changing from plusnet to ee

[Katie_B]

Hi @Callii. 

Is this for mobile or home broadband?

Speak soon, 

Katie

[Callii]

Mobile

[Katie_B]

Thanks for getting back to me @Callii. 

Did you port your PlusNet number over to EE?

Katie

[Callii]

Yes

[Katie_B]

Are you able if your number is active if someone was to call it @Callii?

Has your PlusNet SIM been disconnected?

Katie

[Callii]

No, cannot receive or send. Plusnet SIM removed and ee sim inserted.

[Callii]

Yes

[Katie_B]

Thanks for checking @Callii. 

When you insert the SIM does it instantly show No Service or are you connected to the EE network?

Sorry about the number of questions, I'd just love to get this resolved for you.

Katie

[Callii]

Phone initially working after SIM inserted, but signal lost this morning.