The EE Community

Apple 4k Tv oe EE tv box

Since the last update on EE TV BOX, it states that I have two s et top boxes including Apple 4k Of which  I just installed, so can i use both or just one, the Apple 4k Many Thanks

EE 5G Smart Hub, insanely poor jitter and not fit for gaming

Hi All,I not too recently swapped back over to EE for my 5G WiFi due to my previous provider just suddenly removing 5G service in my area without telling me, unfortunately it meant I had to go back to EE.The service I received from a previous provide...

10£ pack pay As you go

Hello. I’ve just bought 10£  pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.Many th...

Can't receive messages from anybody besides 150

I'm on a pay-as-you-go contract and suddenly I can't receive messages on my phone but can still get messages from 150.I can still make phone calls 

Missing Order

Order No. xko299199054This is for an Apple Watch, DHL tried to delivery on Sunday but needed a Pin number which had been sent to the number on my old Apple Watch. Obviously I don't receive messages on my Apple Watch from that number as it is tethered...

Samsung Galaxy S22 not getting updates

I have just purchased a second hand Galaxy S22 which will not receive updates. Apparently this is because the phone has EE service provider software installed and I am on the Vodafone network. Is there a way to remove this EE firmware?

Text Messaging

I have recently taken out a Sim only account with 2 SIM cards, one for me and one for my wife. Although they are different phones and numbers when she sends a text message it shows at the recipients end as though I sent it. Is this due to the fact th...

Broadband contract ending

Had a message saying contract was due to finish less than 2 weeks before it was due to. Not the best. Anyway, went online to see what deals EE had and all I could get was "WE ARE MAKING SOME CHANGES" and could not get details of any deals. Worse thin...

London Underground EE Wifi-Auto cannot connect

Hi All,For some time I have been having problems connecting to the EE Wifi on the London Underground. When ever I try and connect it asks for a username and password as the image shows. The EE website indicates it should connect automatically and it ...

I have just had my first bill for 2 year SIM only and also have a charge of £50 for ‘deposit for service’. There was no mention of this at all when signing up - which is really poor sales practice. I feel a little conned.  If it is something that can...