International calls from Uk, on wifi. Why charged?

VHA321 · ‎25-06-2026

Hi,

I checked the forum, which stated that WiFi calls are free. My plan includes international roaming.

However, I was billed for all international calls, per call?

How can I prevent this from repeating? Why was I charged?

Thanks

XRaySpeX · ‎25-06-2026

WiFi Calling is not free & it hasn't been stated here that it is by anybody who would know..

It is purely a means of routing calls when they can't be made over the mobile network. They are not a means of avoiding charges. Either way you are charged the same.

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, for £2.50 pm for those on contract or free for some PAYG, that can be applied for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Making calls from UK isn't roaming & so your plan does not cover them.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Mustrum · ‎25-06-2026

@VHA321 qgwew sis tiu aee that information?

There are a number of free apps and messaging systems that will allow calls over a WiFi network for free, but obviously you and the recipient need the same app and to be connected to the internet .