Incorrect number

[Manny72]

Hello All. (hopefully someone from EE)

For the last few days when I call a number from my contacts I get a message saying "You have dialled an incorrect number" it can do this 2 or 3 times and then it connects. It is every number I call so its not one particular number. I have powered off my phone, taken the sim card out and gave it a clean, inserted it back in and powered on the phone. Everything seems fine but then when I call a number the same things happen. Can you please let me know if there is a network issue or if it has anything to do with a recent update on my Galaxy A71.

Thanks

[bristolian]

Does it make any difference if you dial the call manually as opposed to using your contacts?

[Manny72]

I've mostly called contacts but 2 calls I've made by dialing the number it has also done the same. 

[Manny72]

Is nobody else having this issue? 

[Leanne_T]

Hi @Manny72

Thanks for coming here. 

Can you receive calls OK? 

Are you able to try the SIM card in another phone to see if the same happens? 

Leanne.

[Manny72]

Yes i can receive calls ok. I'll try it in another phone later. Seems to be happening afer a recent update on my phone so that may be the cause. 

[Leanne_T]

Let me know how you get on @Manny72

Leanne 🙂