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NO SIGNAL

Yazzyb
Explorer

‎17-11-2022 01:29 AM

All of a sudden at 11pm (16/11/22) my signal went (4g - iPhone 11 Pro) and my sat nav stopped working. Now I have no bars, no signal/service and can barely use my phone. I can’t even make a call or anything! I have switched it off and on, turned of mobile data and then on again, but nothing seems to work!

Finally got home and have connected to my wifi, so I am able to post this…

The signal checker says it should be fine, and there’s no problems in my area, which is incorrect!!! It’s now been 2.5hrs and I’m so angry? This is one of many issues I’m facing with EE over the last few months.

does anyone know why this is or what I can do to fix it…?

thank you in advance…

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎17-11-2022 06:14 AM

Hi @Yazzyb 

  • Are you on PAYG or pay monthly contract?
  • Are you in the UK? 
  • Did you get your iPhone from EE?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎17-11-2022 05:50 PM

If your phone shows no signal bars, then unless you're able to use WiFi-calling, that will prevent it working.

You mention trying the coverage checker and it reporting no problems - I would recommend using the "report a problem" link on the same page to send details for further checks. It may be that a fault has been reported recently and isn't yet listed.

0 Helpful