I find reception not the best

[yv7]

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I find reception not the best, although I have stayed with you. To make phone calls the worst, I have to go upstairs. Been a customer for 15years.had virgin installed all that time but had bt installed, did it get better, no. Not satisfied with bt also, bills been wrong, only been a customer with bt since march

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[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi @yv7 

Thanks for coming here 🙂

Do you have an EE mobile or broadband account, or is this a BT account? 

Leanne.

[Chris_B]

@yv7  What exactly are you talking about?   You mentioned about going upstairs for phone calls then you mention about having BT installed,  I assume you mean broadband with that.   This has nothing to do with the cellular reception on your phone.     What’s the signal like outside your home on your mobile phone ?  

Have you tried using Wi-Fi calling on your device as that is exactly why it’s there 

[bristolian]

100% national indoor coverage is unlikely to be achieved by any network operator, but WiFi-calling allows full use of your phone without needing mobile coverage - anywhere you have WiFi/broadband connections available.