Huawei CPE Pro will not connect to 5G

[mtjwatts]

Hi

As EE seem to no longer be able to supply these 5g routers I have bought one that is unlocked for use on any network. I have a Pay Monthly 1TB 5G EE plan. I've tried the SIM in my iPhone 12 and it immediatley connects to 5G and I get really fast 5G upload and download speeds.

But when I put this SIM into my Huawei router I only get 4G. The 5G light on the front of the router is on (solid green) so I know its found a 5G signal and when I log into the router it shows me that it has detected a strong 5G signal, but when I go to

- Network Settings

- Mobile Network Searching

- Network Search mode (and set this to manual)

It only lists 4G Networks, there is no mention of the EE 5G Network that I know is available.

Have EE blocked 5G wifi routers that were not purchased from themselves?

Appreciate any help

[mtjwatts]

In the router I can see this "CELL_ID 3425792" not sure how and if I can track what that actually is though.

The coverage checker on EE's site shows a good outside signal and as such I have an external antenna connected which is why I think I see a pretty good, 70% 5G signal. This is actually stronger than the 4G signal I'm getting.

[EssexBoyEE]

@bristolian Huawei are pretty good at given Diagnostic Info on there equipment, so there's a fair bit of info you can get from there Routers, problem is when the Networks Lock them down they restrict a lot of the valuable information and what you can do on the Devices.

The EE Firmware restricts a fair bit compared to the Unlocked Versions, but it's is only Software Restricted so  could still be available, I've got some API Request commands somewhere on my Lappy let me see what I can find and post up.

[bristolian]

That looks like an individual sector/cell-ID rather than site specific, but all the same.

It would be unlikely for you to have stronger 5G than 4G, for various reasons. Hence I suspect your router is connected to multiple sites, and only one is 5G-enabled.

[EssexBoyEE]

Here try this simple API on Huawei 5G CPE Routers.

http://192.168.8.1/api/device/signal

You need to be Logged In to the Router first using the standard 192.168.8.1 or whatever the Network Firmware gives you, then using the same Browser type in and send the above link, it should return String of info back on your Browser, I post up detail to the String Info.

Note, the above Link doesn't Handshake to the Router to it will probably time out after a short while as you've effective left the Firmware Home Page, if do just Log back in and retry. Refresh should also work but again maybe limited after a min or two after time out.

[EssexBoyEE]

Sample of the Return Info -

439 8708610 -4.0dB -86dBm -57dBm

10dB 7 20MHz 20MHZ PPusch:1dBm PPucch:0dBm PSrs:0dBm PPrach:1dBm

mcsUpCarrier1:24

mcsDownCarrier1Code0:1

mcsDownCarrier1Code1:1 DL:1617 UL:19617 1 10671 3 23430 0 17517

18467 TM[3] 0034018 9 3 1751700kHz

1846700kHz 40MHz 40MHz

NRmcsUpCarrier1:28

NRmcsDownCarrier1Code0:29 NRmcsDownCarrier1 Code1:0

PPusch:20dBm PPucch:20dBm

PSrs:20dBm PPrach:20dBm DL:637333

UL:637333 3560000kHz 3560000kHzaaa@

8dB -108dBm -11.0dB

First line, 1st 2 numbers are PCI and Cell ID, next four dB/dBm are for 4G Signal RSRQ, RSRP, RSSI and SINR, followed by 4G Bandwidth in MHz.

Line 7 and 8, DL and UL are 

Download 4G EARFCN and Upload 4G EARFCN Numbers, 23430 is Network ID (EE)

Line 9 number starting 00 is eNBID 

Line 10 and 11 is 4G Band and UL and DL Frequency.

Line 11 in MHz is 5G Bandwidth.

Line 17 and 18 is 5G UL and DL EARFCN.

Line 18 and 19 in MHz is 5G Freq Band

Line 20 is 5G Signal, SINR, RSRP and RSRQ

[mtjwatts]

Thanks for the advice and apologies for the delay in responding, here's what I get from my CPE Pro

206 3425792 -11.0dB -92dBm <=-113dBm 2dB 7 20MHz 20MHz PPusch:2dBm PPucch:-1dBm PSrs:2dBm PPrach:1dBm mcsUpCarrier1:28 mcsDownCarrier1Code0:11 mcsDownCarrier1Code1:8 DL:1617 UL:19617 1 46042 3 No6:279No7:245No8:216No9:129 23430 0 17517 18467 TM[3] 0013382 32639 32639 1751700kHz 1846700kHz 40MHz 40MHz NRmcsUpCarrier1:23 NRmcsDownCarrier1Code0:4 NRmcsDownCarrier1Code1:0 PPusch:19dBm PPucch:17dBm PSrs:20dBm PPrach:17dBm DL:637333 UL:637333 3560000kHz 3560000kHz 6dB -95dBm -10.0dB

[bristolian]

If I've interpreted the data in your last post correctly, that device is attached to a 4G-site near M5 J21 - a previous post in this thread referenced a cell-ID that correlates to ndividual sectors of the site I've identified, so this seems to be accurate.

There is no 5G currently available in this area, and the website coverage map reports it as unavailable.

Unless I've misinterpreted the gist of this thread, then I would conclude that your device is correctly using the 4G network where 5G is unavailable.

[mtjwatts]

Strange, if I put my postcode in on the EE coverage checker site then it says that I'll get a good 5G signal outdoors where I live. The router also has the 5G light on and when I do an 'optimize location' check on the router it rates my 5G signal at 85 / 100 and 4G lower at around 70 / 100

[bristolian]

5G coverage around the area of Puxton Park & M5 J21 is variable, and not as blanket as 4G is (every network site in that area is 4G-enabled, not all are 5G), so I suspect we may be looking at different specific areas.

Do you have a 5G/4G-enabled mobile with EE, to compare coverage with? The signal received by each device would be the same.

[istis1st84]

this is interesting.

i live in Worle of junction 21 M5. 

i have been using 5G with EE now for several month. i use the CPE Pro 2. with external antennas (i modify them as a side line business) my 5G antenna is pointed towards queesnway and my 4G is towards worlbury.

all as been working prefect but suddenly i cant get 5G anymore. one day it lost connection and never reconnected, its been 2 weeks now.

my router reports 90% signal 5G and 100% 4G but its not connecting to 5G anymore.

initially i assumed EE were undergoing some maintenance but after a week i contacted EE via live chat they said they have an issue in the area and would keep me posted. next day i get an email saying there isn't an issue in the area. so i go back on chat with Shubham who wants me to preform "novice troubleshooting" tasks to resolve my issue.

as i said before i modify Huawei router for use with external antennas, i know what I'm doing when it comes to this stuff. either EE or Huawei have done something that's stopping 5G from working

in regards to your 5G mast, its in the layby opposite puxton park.

feel free to message me