Huawei CPE Pro will not connect to 5G

[mtjwatts]

Hi

As EE seem to no longer be able to supply these 5g routers I have bought one that is unlocked for use on any network. I have a Pay Monthly 1TB 5G EE plan. I've tried the SIM in my iPhone 12 and it immediatley connects to 5G and I get really fast 5G upload and download speeds.

But when I put this SIM into my Huawei router I only get 4G. The 5G light on the front of the router is on (solid green) so I know its found a 5G signal and when I log into the router it shows me that it has detected a strong 5G signal, but when I go to

- Network Settings

- Mobile Network Searching

- Network Search mode (and set this to manual)

It only lists 4G Networks, there is no mention of the EE 5G Network that I know is available.

Have EE blocked 5G wifi routers that were not purchased from themselves?

Appreciate any help

[istis1st84]

Yes that is the mast I use for 4G and CA

However my 5G mast is south by Queensway/Worle I can't pinpoint it as NSA doesn't display eNB info for 5G but I know it's there and have aligned a separate 5G antwnna for that separate mast.

[istis1st84]

Yes I completely agree. But as I had written it off as "network issue" for over a week I didn't see the need to begin mobile phone tests. But I will take a drive out and test.

[EssexBoyEE]

@bristolian yea, I totally agree, doing tests on OPs phone is the best way to prove the Network.

Still thinking out loud though on the Router doing Band Selection can sometimes help but can also make things worse especially with Directional Antennas.

@istis1st84 if you have a 5G Android  Phone download the Netmonster App from the PlayStore that will give you very good info on Bands, CA Details and 5G Signal presence on your Test drive.

[Itma]

Really glad I found this thread. I thought I was one of only a few with this problem. 
my router has been performing very well until the last couple of weeks. So both 4g and 5G lights on solid green for nearly 11 months. Now I am having the same issue it drops the 5G and a reboot fixed it for a period of time anywhere between 10 mins and a full day. Then off we go again. I know I am not in a very good 5G coverage area BUT as I keep trying to say to support it’s worked flawlessly for nearly a year. Based on this thread I am slowly coming to the conclusion that it’s not just me with this issue. 
EE have reported back that there is no issues or maintenance in my area. 
very frustrating when you went this route because you cannot get fibre or Virgin with a max download speed of 5mb in a major city (Birmingham)!!

[Ash104]

the SINR is awful looks like you could have strong interference. 

[bristolian]

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@Ash104 wrote:

the SINR is awful looks like you could have strong interference. 

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Without context, and in a thread with multiple posters, I'm not sure who this comment is directed at?

[Ash104]

been a long time since I worked in RAN but is this not just a band 7 so 2600 40 mhz total bandwidth? to me that is LTE but who knows if the marketing people are calling this 5g now 🙂 

[bristolian]

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@Ash104 wrote:

been a long time since I worked in RAN but is this not just a band 7 so 2600 40 mhz total bandwidth? to me that is LTE but who knows if the marketing people are calling this 5g now 🙂 

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Sorry, I'm unclear whether you're adding to the existing discussion in this thread or asking a new question that might be better in a new post.

EE have 50Mhz of bandwidth at 2600Mhz, which is subdivided into 3 separate carriers (with a 20/15/15 split). 5G services are currently carried at 3500Mhz

[Ascender]

Found this today after having the exact same issue with my router. A factory reset solved the issue, so I'm not sure what's going on. Firmware looks to be up to date, so maybe there's a bug or these just aren't very good?

[mikeliuk]

Hi @Ascender ,

Many thanks for sharing this very useful hint with the community as it's easy to miss such an option.

As your firmware is up to date, it's possible an automated update was installed. When firmware is updated, it's possible that the non-volatile router configuration falls out of step and the overall situation is a misconfiguration with faulty behaviour. One way to try to address this is to factory reset the unit to at least bring the unit to some known-good state and reconfigure from there.