Huawei CPE Pro will not connect to 5G

[mtjwatts]

Hi

As EE seem to no longer be able to supply these 5g routers I have bought one that is unlocked for use on any network. I have a Pay Monthly 1TB 5G EE plan. I've tried the SIM in my iPhone 12 and it immediatley connects to 5G and I get really fast 5G upload and download speeds.

But when I put this SIM into my Huawei router I only get 4G. The 5G light on the front of the router is on (solid green) so I know its found a 5G signal and when I log into the router it shows me that it has detected a strong 5G signal, but when I go to

- Network Settings

- Mobile Network Searching

- Network Search mode (and set this to manual)

It only lists 4G Networks, there is no mention of the EE 5G Network that I know is available.

Have EE blocked 5G wifi routers that were not purchased from themselves?

Appreciate any help

[James_B]

Hi @mtjwatts,

Welcome to the EE Community. 🙂

No, we wouldn't stop you from using a router you purchased elsewhere.

Could the device you have purchased be an international model that isn't setup for use in the UK?

James

[mtjwatts]

It's a UK model and fully compatible across all UK 5G frequencies, hence the green light on it showing that it has detected the EE 5G signal and the 5G signal status showing 5 bars on the login page.

Matt

[James_B]

Hi @mtjwatts,

I'd recommend reaching out to Huawei Support to see if they can help. You can reach them at consumer.huawei.com/uk/support/search/.

Let us know how you get on.

James

[mtjwatts]

Update...

The original unlocked CPE Pro router gave me 5G speeds of 150Mb download for about 30 minutes after switching it on, then it dropped down to around 40Mb and never improved in over a weeks use.

So I returned this original router and bought another CPE Pro, this one is locked to EE, again for the first 30 minutes after switching it on I got up to 180Mb download, then after about 30 minutes or so this has again dropped to 40Mb and will not improve.

4G and 5G signals are both over 70%. Why would I see such impressive speed on all my devices on either router but for just 30 minutes and then get such a dramatic drop? And never get these speeds again? Rebooting makes no difference

Matt

[EssexBoyEE]

First off the basic things to check.also which Model is it, it will be on the Bottom of the Unit.

* Where is the Router placed, try placing by the Window, keeping away from the Window edges and frame, try and get the Router high, even if it means placing it upstairs window.

* Is the Software up to date ?

* Are you logged onto 2.4 or 5ghz WiFi Channel access on the Router, try testing on both and post the results.

* Check the EE Map for 5G Coverage in your Home Area, paying attention to what the Signal Bars are telling you on the Map, do the same on by switching the Map to 4G.

* Do some Speed Tests on 5G, then switch off 5G in Settings and repeat the Test on 4G only, how do they compare.

*  Post up the Signal Readings on the Router,  ( Advanced / System) to include RSRQ, RSRP, RSSI and SINR for both 4G and 5G.

Is there anyway you can plug a Laptop or PC into the Router directly using Cable, do a Speedtest and compare with WiFi.

[mtjwatts]

First off thanks for being willing to help

It's the H112-372 CPE Pro, it's a UK model locked to EE.

It's connected to an external antenna that was fitted by EE engineers to ensure it was in the best location.

Software is up to date

The Mac that I'm running the speedtest from is hardwired to the router.

On the router the 4g and 5G signals show all bars lit, an 'optimize location test' shows 4G at 70% and 5G at 65%, this is pretty much what I've always seen even when I got those early much higher speeds.

There are no options to be able to switch between 4G and 5G, on the EE locked versions of these routers it just connects you to a mobile network and doesn't even tell you what you're connected to.

RSRQ  -8.0dB

RSRP  -95dBm

RSSI  -65dBm

SINR  -1dB

Does this help?

Thanks, Matt

[Mrstauf]

@mtjwatts 

Did you resolve this issue? I have the exact same problem!

[mtjwatts]

Generally the signal and performance with the EE locked CPE Pro is better than the 4G router that I had previously but, performance fluctuates massively, sometimes a speedtest comes back at 40MB down and 20MB Up and other times its well over 100MB down and 20MB Up.

Overall I think the router offers a more stable connection than my 4G one and generally performance seems a little better, with ocassional spikes where it's excellent, but even though I've got over 70% 5G signal strength most of the time I see very little benefit using it right now, maybe this will change as coverage improves.

The router is connecting to 5G, my expectations were that it would be significantly better than 4G which right now just isn't the case in my area.

[bristolian]

Do you have any option in the software for "connected cell info" or such like?

What does the coverage checker predict for your location?

Just by means of an instinctive reply, I'm wondering if you're actually connected to a 4G-site but the software is indicating a 5G-server is closeby or dual-connected.