Huawei 5G CPE Pro 2 frequently dropping data connection

[glastoveteran]

Hi all,

As per the title, my CPE Pro 2 (H122-373) keeps dropping the mobile data connection every few hours.  It always reconnects, but there is a loss of internet connection for a few seconds each time which isn't great for video calls.

The connection timer in the dashboard resets each time this happens:

Has anyone else experienced this and found a fix?

I bought the device independently of EE so it's unlocked and has the latest firmware (10.0.5.13).

The APN is set to IPv4 but the problem happens with both IPv4 and IPv6.

Thanks all. 

[EssexBoyEE]

@mikeliuk apart from the D Link and the Zytel I've pretty much tested all those 5G Routers you have mentioned plus some others you haven't.

If your looking at the Huawei 373 Pro 2 it's worth pointing out that there are no external Antenna Sockets on the unit, for that reason only is, well for me anyway why I'm not using one at home right now.

If you want portability, the Huawei E6878-370/870 are a excellent bit of 5G kit, no bigger than a Modern large Mobile but does the job really well.

Also worth pointing out that Huawei Equipment and their Routers are welll made kit, they've been at it for a long time now,go back to the 2.5G, 3G and  HSDPA days and there's is a good chance that your Voda, O2, Orange, T Mob branded Dongles and branded MiFi boxes were made by Huawei.

Most of the issues on Huawei Routers are where the Network and Firmware has been locked down by the Networks, I personally have never really had any issue with Huawei Routers but having said that all my stuff is always Network Unlocked / Global Devices.

There are other 5G CPE Routers on the Market , namely Samsung, ZTC and Nokia, but not a strong presence in the EU or UK.

[EssexBoyEE]

RSRQ: -9.0dB

RSRP: -94dBm

RSSI: <=-113dBm

SINR: 20dB

5G RSRQ: -10.0dB

5G RSRP: -96dBm

5G SINR: 18dB

Ok, there's nothing obvious jumping out with theses Signals, there all looking good, ignore the RSSI on the 4G it's just reported an invalid number, normally I would expect the RSSI to be around 20 to 25 higher than the top RSRP (it's a negative value so higher will be a lower number eg, RSRP of -94dbm would expect around -70dbm RSSI).

And yes Cell ID will be linked the the Cell Mast Identification, I see if I can get the eNBiD worked out a bit later on.

[bristolian]

---

@glastoveteran wrote:

CELL_ID: 8673811

RSRQ: -9.0dB

RSRP: -94dBm

RSSI: <=-113dBm

SINR: 20dB

---

As per Essex's reply, those look entirely reasonable figures for a perfectly usable radio service.

You're connected to the Band 1 (2100Mhz) carrier on a site in Portishead, North Somerset. Coverage from all the available network layers is good in that location, so I'm confident your radio coverage isn't the cause of this issue.

For what it's worth, the site in question is dual-carrier for both Bands 3 & Band 7, so capacity is plentiful too.

I suspect the answer lies in the router config somewhere, but don't have any direct experience to help further. Sorry.

[glastoveteran]

Thanks everyone for the responses on this.

Just thought I'd follow up to say that Huawei advised me to return the device for repair/replacement, and so far the replacement doesn't have the same issues at all.  The current connection has been active for 26 days now which was completely out of the question previously, so I guess it was a faulty device.

Thanks for your help.

[EssexBoyEE]

Good stuff, thanks for coming back with an update.

[KamH]

@glastoveteran

Can you please advise how long it took Huawei to repair the device and what you did in the mean time for Internet connection.

I have asked them to repair mine too but not sent off yet.

Thanks 

[Rajaimrankiyani]

Simple is that EE they not happy to give data to customers 

if u use same SIM card in mifi device with one is 4G it will contact but if u trying to use in 5G router sims will work without data what a joke and plus point is lol no one is happy to help all customers service representatives have no knowledge of anything why sims are not giving us a data they just suggest u to visit a store and have a replacement SIM card that it and after u replaced SIM card issue will be same so EE is not an ideal network to use them for 5G they have signals but full of lagging on video calls my suggestions switch network 

vodaphone for same issue 

only three is the best option if u have a three signals in ur area