Call Dropping

[madeline50]

Hi last week or so my calls keep dropping I have spoken to someone at EE they gave instructions turn phone off still dropping she said it was me my phone ? But after popping message on village FB page 

several other have same issue  SO MY QUESTION please how do I stop call dropping I need a good connection as I call my mum who’s in a care home so I can’t keep phoning back ?

and I need for them to call me in emergency 

I have enabled Wi-Fi calls Wi-Fi is on all time 

have turned phone off shut down and re started 

not sure what else I can do phone is up to date and just over a year old I can’t really afford to buy new phone as only had it short time and I got it from EE local shop 

Samsung Galaxy A05s 

Thanks in advance 

[XRaySpeX]

@madeline50 : If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

[madeline50]

Tried to use this service to report issue I could t get pass what device ? I put make model of phone 

kept saying enter mobile device 

[bristolian]

Choose either your own phone model, or the nearest equivalent.

The drop-downs are mainly intended to filter for 4G/5G phones, and thus which network technologies could potentially be needing checks in the relevant area.

[madeline50]

Hi I tried won’t let me do any thing Samsung 

or Galaxy 

or android?

sorry I tried several times if I have t been with EE for more years than I can remember I would leave 

[Ali_A]

@madeline50 

Are you still experiencing dropped call while you're connected to your home WIFI using wifi-calling service? 

Ali 

[madeline50]

Yes unfortunately some others in village
Say same thing so I asked them to contact you i don't have ee on phone to
log in

[madeline50]

Hi still the same at moment tried everything suggested ? 
was even told I can leave EE I am not in contract ? I have been with EE since was T mobile and when 

it was called one2one just short of 30 years !

also others in villages have same issue I have asked them to call so EE knows it’s not just me it’s a few 

thanks for your reply 

[Ali_A]

@madeline50 

WIFI calling uses a different technology from normal mobile calls. It bypasses our masts completely and runs the call through your WIFI/ Broadband connection. 

If the call drop-outs were due to the signal from the local mast, usually you'd notice they no longer drop out while making calls through WIFI calling service. 

Are you able to test your SIM card in an alternative handset? 
Do you get any call drop-out when you're outside of your home area? 

Ali 

[madeline50]

Hi I have just had second call with out dropping hopefully it’s sorted thanks for your help all of you 

fingers x