Hello @Fergus9 ,
Welcome to thee community,
Have you checked here to see if there is a problem in your area:
https://coverage.ee.co.uk/coverage/ee
You can also register to get updates.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
