Hello @Fergus9 ,
Welcome to thee community,
Have you checked here to see if there is a problem in your area:
https://coverage.ee.co.uk/coverage/ee
You can also register to get updates.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
