Hello @tonyr719 ,
Welcome to the community,
Are you in the UK?
Check here:
https://coverage.ee.co.uk/coverage/ee
Could you please take your SIM card out, give it a wipe and the sim tray, then put the SIM card back in and see if that makes any difference, also if you have another phone, try it in there.
If on pay as you go, when did you last use your SIM card and when did you make a chargeable call or text?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
