How to request better mobile data in an aera?

[Goodfellow1]

How to request better mobile data in an area?

Mobile data at my place of work is very bad. Using the Network status checker online it always says:

"Service problem in XXX XXX We are aware of a problem with this site."

But nothing ever seems to improve. 

[Katie_B]

Hello @Goodfellow1. 

Welcome to the community. 

Are you aware how long ago this issue first occurred?

I believe the right team are looking into this by the Network Status Checker showing a reported issue. 

Katie

[bristolian]

When you refer to better mobile data, are you experiencing issues with data speeds? Or poor coverage in general - which will affect data, calls & texts.

And as per the previous reply, has this always been a problem in this location - when this issue start?

[Goodfellow1]

Thanks for the reply both and sorry about being slow in getting back.

Not entirely sure when it first started but the mobile data in the area / building in question has been unusable for at least 6 months. Loading a web page or refreshing social media often takes minutes or just times out altogether.

Single on the phone often shows 2 / 3 bars 4G so should be this unusable.

If it was not for the website network checker always showing a "Service problem in your area" I would be sure the building has a blocker of some kind.  

[James_B]

Hi @Goodfellow1,

I'd recommend contacting our Technical Support Team who'll be able to take a detailed look at the issue in your area.

Thanks

James