Hotspot logi

Ninjanick66 · ‎01-03-2026

why can't I log into EE WIFI hot spots ? Tried everything any help appreciated

Christopher_G · ‎02-03-2026

If you're able to answer the questions above, it'll really help us give you an answer here.

The links that @Northerner posted in the go through a few different troubleshooting steps. If you're having a problem purchasing WiFi hotspots, or it's included in your plan, I suggest speaking with our technical support team so that they can look into it further with you.

Chris

View solution in original post

Northerner · ‎01-03-2026

Hi @Ninjanick66

Is this the WiFi coverage boost

https://ee.co.uk/help/mobile/manage-use/using-phone-features/how-do-i-access-wifi-coverage-boost

Or EE WiFi , are you an EE broadband customer.

https://ee-wifi.ee.co.uk/public/ee/index.htm#buy

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Ninjanick66 · ‎01-03-2026

Hi

It's the WiFi g
Hot spots. Just won't let me log on

[Mod edit - removed personal details, please don't share these in public view]

bristolian · ‎01-03-2026

@Ninjanick66 wrote:
why can't I log into EE WIFI hot spots ? Tried everything any help appreciated

Can you be a bit more specific on what "tried everything" means? What exactly have you tried so far?

XRaySpeX · ‎01-03-2026

You need to be a user of New EE or BT Home Broadband to be able to use the public EE WiFI network. Are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎02-03-2026

Hi @Ninjanick66

If you're able to answer the questions above, it'll really help us give you an answer here.

The links that @Northerner posted in the go through a few different troubleshooting steps. If you're having a problem purchasing WiFi hotspots, or it's included in your plan, I suggest speaking with our technical support team so that they can look into it further with you.

Chris