Having issues connecting to EE hotspot and text code

[Lardenr]

Hi, I have an issue when connecting to an ee wifi hotspot. So when I’m out, in a bad dead zone and I see ee wifi. I connect to this, state that I’m a BT broadband customer , put in my password but then it wants to send me a code either via text or email. My issue is this, why I’m trying to connect through the hotspot, is because I have no signal, so how can I receive a text/email. Can I turn this function off?  The BT wifi app didn’t have this issue. Thanks 

[Northerner]

Hi @Lardenr 

Are you eligible and is the site genuine as it may not be: https://ee.co.uk/help/mobile/manage-use/using-phone-features/how-do-i-access-wifi-coverage-boost

I don't remember the need for a text but the simple answer is you cannot if you receive zero signal but this is rare.

Thanks 

[Lardenr]

Hi, thanks for the reply, yes it’s a genuine site, when I connect to the hotspot this is the site it comes up with. Used it before, and it fine as long as you have a signal to receive the text with. But recently been on a holiday where the signal is very bad we are on 02 at the moment with our mobile provider, but will move to EE for that next year.

[Katie_B]

Hi @Lardenr. 

Thanks for getting back to us. 

Have you been able to report this to our technical care team?

Katie

[Lardenr]

Hi Katie, thanks for the reply . No I haven’t . Thought I would ask on here first. How would I report this to them? Thanks

Richard

[Katie_B]

Hi @Lardenr. 

The EE Community is a great place to visit for help and advice. 

Sometimes further diagnostics will need be completed OR a ticket raised and this can only be done by our technical care team.

To get in touch please call 0330 123 1105. 

It would be fantastic if you could also keep us updated following your call. 

Katie

[Lardenr · Accepted solution]

Many thanks Katie

[Lardenr]

Have a solution now, not ideal , basically had to login to my BT account, and disable the 2fa, so I don’t get a text/email through , so I can go straight on the wifi

[Mousefried]

Lardenr’s quite right though. This isn’t a good solution. If you have to disable 2FA then you’re making your account vulnerable.

I can’t agree with Northerner either. This isn’t an uncommon problem. I have unlimited data on my EE sim so would only really use WIFI if the mobile signal was low or nonexistent. That happens inside buildings, particularly big metal shed type buildings.

Today I wanted to access the EE WiFi hotspot inside a cafe because the already weak signal had completely disappeared inside. I couldn’t connect because there was no mobile signal so I couldn’t receive the SMS code.  Catch 22.

EE need to come up with a better solution. 2FA shouldn’t be necessary to connect to a hotspot. It never was on the old BT app.