Fuerteventura

[Jddy]

My daughter spent a week in Fuerteventura 

no connection to mobile network the whole time despite calling tech support 

what is going here 

seems to get mentioned in the forum now and then 

worked fine abroad earlier in the year 

phone connected straight away once she got home 

not happy 

[bristolian]

Is your daughter on pay-monthly or PAYG? The process for activation works differently.

Having said that, you mention it worked fine abroad previously - which suggests EE's activation has been done. That would suggest the problem may have been with a local network in the country your daughter was in. Restarting her phone and/or manually selecting an alternative network is the standard advice in these circumstances.

[Jddy]

All that was tried by eye technical 

none of it helped 

having just spoke with her other people in her group with ee had the same issue 

seems it is a network issue which even their own techs don’t know how to resolve 

[bristolian]

Once roaming is activated on EE's UK network, there is no reason for it become deactivated unless the user explicitly requests it to be.

Once roaming is activated, the ability of the local network in foreign countries to allow roaming phones to connect, is outside EE's control.

Being a support forum, users tend not to post messages on here reporting good service - you will only generally see posts from people with problems.

[Jddy]

Won’t that fill everybody full of confidence