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EE—the best network in the UK??? (That's a huge joke!!!)

prophilips
Visitor

The most expensive provider in the UK that offers very slow and highly unreliable internet.... They’ll describe the problem that’s arisen since EE shut down Band 1 (2100 MHz) ... Until March of this year, when EE was still providing the 2100 MHz band (Band 1), the money I paid for reliable internet was a fair price... . Since April of this year, when EE shut down that band, it’s been the absolute worst service they could possibly offer their customers... I’m using a good router, the R5020-5G, with a 4G/5G High-Gain Directional LPDA Yagi Antenna (11 dBi)... Signal parameters... Signal Strength: 31 (-51 dBm)
RSRP (dBm): -80 dBm
RSRQ (dB): -15 dB
SINR (dB) 4 dB...... download speed 27 Mbps... upload speed 22 Mbps 😉 Band 3. This has to be a joke!!!!!! I bought equipment for over 1k pounds.... I switched to Tree... download speed 360 Mbps, upload speed 180 Mbps.... EE The worst cell network in the UK!!! Change it.... or fix it Physical Cell ID 438

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

 @prophilips  Band 1  21Mhz was shut down for 3G it was re farmed for 4G.  It wasn’t shut down and made redundant. 

EE uses 800MHz (Band 20), 1800MHz (Band 3), 2100MHz (Band 1), and 2600MHz (Band 7). For 5G, it operates on 700MHz, 1800MHz, 2100MHz, 2600MHz, and 3500MHz/3600MHz (n78) bands

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.