EE Network Coverage and Status Checker

[Jon_K]

We've combined our network status tools to provide you with all the network information you need in one handy place.

You'll now be able to check the coverage in your area as well as getting up to date information about any maintenance we're carrying out to continue improving our network

You don’t need to register for updates if you’re just curious, just simply search a postcode for a quick status check on the area. 

Register for My Places to receive updates on network issues or planned work in your area

• Open the EE Coverage and Network Status Checker and enter your postcode.

• Select the 'I have a problem' option
  
  
• You will be presented with an up to date status of your area

• Tap ‘Add To My Places’ and enter your mobile number.

• We will send a verification code to your number, just so we know it’s you.

• You will now be updated with any planned work or problems.
  
  
• After your first location is added, you can add additional places by going to ‘Manage My Places’

How do I report a network problem?

If you're experiencing issues but the EE Coverage and Network Status Checker isn't showing a problem in your area, you can report this using the ‘Report A Problem’ button.

• Enter your postcode and tap the ‘I have a problem’ button.

• You'll be presented with the latest status of the network in your area

• Tap the 'Report a problem' button
  
  
• You will be asked for further information around your issue so that we can do some further investigation
• Once we've taken a look, we'll get back to you with an update within 48 hours

Have a look at our My Places Help page for more information.

If you have any questions, let us know by tapping the ‘reply’ button.

[Leanne_T]

Hi @James137

If you would like further details on the area, please give us a call on 150 and our Tech Gurus will be happy to help. 

Leanne. 

[Souseless]

Hardly anything hardly anywhere. 

Haha EE cant even speak to anyone or get direct coms To send a message. Absolutely automated rubbish i pay over 100 a month for access to something that says it works where I live and work inside or out 4/5 g excellent. And all that no reported issues etc got multiple **bleep** ship devices but nada. No one with EE has any signal in some areas your maps are wrong I'd settle for just having a decent 3g but something please. So so useless and gota be stuck with you for years seriously come on. I'm in london for pete sake 1st world not 3rd gen or 3rd world what's the problem. Take some of these top dogs pay and bonuses and make something work or at least do the job before you take the money.

[Chris_B]

@Souseless  Perhaps you should read the legal bit at the bottom of that page.

”These results are only a guide and not a guarantee of service availability in a particular location. Coverage may be affected by a number of factors, such as building materials, tree cover and weather conditions and how many other people are using the network too. Results are based on computer prediction to a high confidence but are not error free.”

[Christopher_G]

Hi @Souseless

Welcome to the community.

Did you report a problem yourself on the network status checker?

Chris

[Souseless]

I did read that and have spoken to customer support several times it's not just me but I am the only one trapped still in the contract. Funny how everyone else changed to get signal from other providers. Perhaps they just dont care or overpower each others signal however those factors also affect other networks and equally if its reported and nothing changes then do I care. No others have signal so why don't they,  pity and rubbish excuse that's a cop out.

[Christopher_G]

Did the technical support team say why you're having problems with your service, @Souseless? Is it a maintenance problem or is it just that the signal doesn't cover your area?

Chris