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EE 5G Coverage Checker.

EssexBoyEE
Ace Contributor
Ace Contributor

Some what uncertain why this is happening on the 5G Coverage Checker Map, its become more common since a Map Update a few weeks back, depending on the type of Phone selected and Area will determine whether you can expect 5G Coverage or not, at first I thought it may be a case of EE's new 5G n28 Band being Rolled out in conjunction with the older 5G n78 Band, but that doesn't seem to be the case, this situation appears in various Areas of the Map and with various 5G Phones, here's an example - 

Post Code - RM4 1TA, note the Maps 5G Signal Indicator is the same for both phone (4 Bars)

Phone 1 is Pixel 5 5GYou won't get 5G coverage on your Google Pixel 5 5G.

Phone 2 is Pixel 6 5GYou'll get great coverage outdoors and good coverage indoors on your Google Pixel 6

Both Phone are simular Specs in terms of 5G Bands, both have n28 and n77 & n78, in fact the only real difference is the Pixel 5 does not have Band n7 (a possible EE 4G Re Farmed Band) however EE do not operate any Re Farmed n7 in the Area.

Map Pic - Pixel 5 5G

Pixel 5.png

Map Pic - Pixel 6 5G

Pixel 6.png

 

15 REPLIES 15
James_B
EE Community Manager
EE Community Manager

Thanks again @EssexBoyEE 🙂

Have a great weekend. 

James

EssexBoyEE
Ace Contributor
Ace Contributor

Hi, did we ever get an Answer or Resolution for this Issue?

Leanne_T
EE Community Support Team

Hi @EssexBoyEE

I have asked for an update and will let you know when we hear back 🙂

Leanne.

Leanne_T
EE Community Support Team

Hi @EssexBoyEE

Is the same result happening now on the coverage checker? 

Leanne.

Hi @Leanne_TT in a word, kind of, the 5G Maps VS the Your Mobile Device VS the You will, or You won't get 5G Coverage seems to be all over the place.

There seems to be at least 2 Versions of the 5G Yellow Overlay on the Maps, which are dependent on the information given, but unless its accurate there's not much point, in fact if anything its just more confusing to the Customer, which is important when you consider where we are now with existing 4G and the ongoing 5G Roll Out, it's also important when a lot of the Helpful Advice given on here is, Check the Coverage Checker.

I think Ive kind of worked out where EE are trying to go here with this 5G Multi-Tier Mapping but until EE respond back, I will reserve judgement for now.    

Leanne_T
EE Community Support Team

Hi @EssexBoyEE 

Thanks for coming back to me. 

Are you getting the same result you originally posted on the coverage checker? 

Could you add some screenshots of what is happening now? I will feed this back 🙂

Leanne.