Dropped calls & coverage in Warwick, UK, CV34

[ds33]

There is a continuous problem in the CV34 6.. area around Warwick, UK.  The phone will not hold calls at all in the area, and as soon as you enter the area, any call underway falters and then fails.

This has been going on for months now and shows no sign of being fixed.  Anyone else also experiencing this?

[bristolian]

Does VoLTE/4G-calling show on the phone screen when calls drop?

Does this always happen on a similar route?

[ds33]

No - all over this particular postcode area.  Have spoken to tech support already, who say it is an ongoing problem that gets closed on Fridays and reopened on Mondays.  Coverage checker now suggesting it should be fine, but it is clearly not.

[Leanne_T]

Hi @ds33 

I am sorry to hear this. 

Have you reported the issue on the status checker to get this looked into in by our network team? 

Leanne 🙂

[ds33]

New telephone system is difficult to get through to anyone.  I have spoken to someone about it once, as indicated above.  Do not have time to sit on phone waiting for response.  Expect some feedback once the report is raised about when it will be fully fixed and working again, or a reopened case as it is clearly still not fixed.

Have reported on status checker at least once, but again - don't have time to keep logging in to report what is an ongoing problem just becuase it gets closed off at weekends until someone else re-reports it.

[Leanne_T]

Hi @ds33 

Thanks for reporting this to us on the status checker, if you have registered for updates, you will be updated once the team have looked into this.

Leanne.

[ds33]

Service status checker response -

Network update: We are working on the problem in CV34 6UW. It’s taking longer than expected to resolve. We will continue to keep you updated. To keep connected simply use WIFI calling, to get started click here

© 2023 EE LIMITED

Doesn't give any information on what is obviously a long term problem, and wifi calling is of little use when out and about...

[Leanne_T]

Thanks @ds33 

Hopefully this is fixed soon for you, if you would like more details on the area please call us on 150 and select option 2 to speak to the team. 

Leanne.

[Warwick30]

Can not send text messages in CV34 area.   Calls are hit and miss.

[Leanne_T]

Hi @Warwick30 

Thanks for coming to the community. 

Do we have any problems reported for the area on the Coverage and Network Status Checker, if you select 'Check Network'?

If nothing is showing, you can report this and the network team will get the area looked into and keep you updated. 

Thanks.

Leanne 🙂