Day 2 of trying to get an answer... any answer...

[MicheleRi]

Hi,

This is the second day I have been trying to find out what is going on in our Area (a small village in North Yorkshire, just outside Middlesbrough) - as of around 11am yesterday (06/05) the EE signal is down to zero, if outdoors you get a bit of motion but if indoors, you are greeted with "emergency calls only"

I ring the technical number, on an hourly basis - hold music begins - cut off sometimes within 2 minutes, sometimes after holding for more than 10...

I go to the website, the check local network, mobile appears and is red - click on it - blank screen...

I go to the service status screen, input  sections says "we are investigating a problem in your area" click on it for some sort of update - blank screen...

how does one find out what the problem is and when it will be resolved?

[MicheleRi]

yes I am aware, and as stated, I have this activated for my postcode...

when I use the coverage checker I get this

click through find out more...

click on the red mobile and then this appears...

[bristolian]

Rather than using the "check coverage" option on the frontpage, try using "check service status"...

Does the same happen?

[MicheleRi]

Same result

[bristolian]

You may need to call in then, if both the website & mobile app give the same result. CS agents should be able to use their system to register you for updates.

I've got a similar issue myself currently, where the website is buggy but the app usually works. Far from ideal, but better than nothing. My point being, that the back-end database is the same, but there's a few ways & means of accessing it.

[MicheleRi]

thanks for trying - I've given up calling now - hence posting here... I have rung them around 15 times today.

rings for anywhere between 2 and 10 minutes and then just cuts off... I am so frustrated!

[Linzi_H · Accepted solution]

Hi @MicheleRi 

I'm sorry you're facing issues when calling us, and I know this will be frustrating, having to repeat the process. 

Please try again today if you get the chance, as you should be able to get through to one of our Guides. If you're no further forward after trying today, I'd suggest using our complaints form, and the team will get back in touch.

Linzi