Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data no longer working on old phone since upgrading

123ojones
Visitor

‎24-10-2023 01:57 PM

As of yesterday I upgraded my apple I phone 11 to an apple I phone 13. I'm waiting for my new handset to be delivered in the post. As of today I turned my phone off and on and my Data no longer works even though it is showing as visible. I believe I have now started my new contract which is essentials 5G.  

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎24-10-2023 03:58 PM

Hi @123ojones 

Thanks for coming here. 

If you text BALANCE to 150, what does the reply show for data remaining? 

Can you make calls and texts? 

Leanne 🙂