10-08-2023 10:35 AM
Hi,
I'm not sure if this is a sim issue or a data issue or something else. Basically my daughters phone connects to WiFi when we are at home, but once we leave the house she gets no Internet and can't make/receive calls etc but I've checked settings and it looks like its registered her EE sim so it doesn't seem thay it's a sim problem 🤔. Not sure what to do to fix this! Photo attached that show data is switched on and there are no sim restrictions etc.
10-08-2023 12:41 PM
Hi @ZoeA89
Thanks for coming back to us.
Can you try manually searching for a network, does EE show available and does this make any difference if you manually connect?
If not, does the SIM work in another phone?
Leanne.