Over the past month, our engineers have accessed the area and built the equipment needed for the new mast. We are working with the power company to install the power supply needed for the new mast. Barring any unforeseen circumstances, we expect the work to start by the end of the July. Once the power supply has been installed, we can arrange a date for the Fibre provider to access the area to install the leased line needed to provide transmission to the site and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 07 May 2025
Over the past few months, our engineers have been working with the site provider to arrange a date to access the area. Barring any unforeseen delays, we expect to access the area and start building the equipment needed for the new mast by the end of June.
Once the build is complete, our engineers can arrange a date for the Fibre provider to install the leased line needed to provide transmission to the site and confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 07 November 2024
Over the past few months, our engineers have been continuing negations with the site provider to arrange a date to access the area and start building the equipment needed for the mast. Once a date has been arranged and the build is completed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post
Update: 16 August 2024
Over the past few months, our engineers have conducted surveys at multiple locations and found one area will be suitable for the equipment.
Our engineers have completed negotiations with the site provider and planning permission has been approved. We are working with the site provider to agree a date to access the area and start building the equipment needed for the new mast. Once we have accessed the area and the build is completed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 24 May 2024
For the first location, our engineers are waiting for a decision from the legal negotiations with the site provider. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
For the second location, following negotiations with the site provider to agree designs for the equipment, we have found the area will no longer be suitable for a new mast.
Our engineers have started looking at alternative locations and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
Update: 03 May 2024
Over the past few months, our engineers have accessed the area and completed the surveys and drawings for the first location and have started legal steps to legally acquire the land, and we are currently waiting for a response from the site provider. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the temporary mast and confirm an approximate on-air date.
For the second location, our engineers have completed amended designs for the power supply and submitted the designs for approval to the site provider. Pending a positive outcome from the designs, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
Update: 23 January 2024
Over the past few months, our engineers have completed surveys for the temporary mast and found the area will not be suitable for the equipment. Because of this, we’ve began looking for an alternative location for the replacement mast. We have found an area and are in negotiations with the site provider to access the area and complete surveys to make sure the location will be suitable for the mast. Pending a positive outcome from the negotiations, we will start legal steps to legally acquire the land and start building the equipment needed for the new mast.
For the second location, our engineers are working with the site provider to agree a date to access the area to install the power supply and start building the equipment needed for the new mast. Once we have a date to access the area to install power supply, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 27 November 2023
Our engineers are waiting for the outcome from the legal negotiations to access the area and complete the surveys required, to make sure the area will be suitable for the temporary mast. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
For the second location, our engineers are working with the site provider to agree a date to access the area to install the power supply and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to have a build date by early 2024. Once the power supply has been installed and the build is completed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 04 October 2023
Over the past month, our engineers have been unable to access the area to complete the surveys required at the location for the temporary mast. We have started legal negotiations with the site provider to access the area and complete the surveys. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
Our engineers have completed surveys and electrical tests at the second location, and have found a new power supply will be required for the new mast. We are working with the power company to arrange a date for the power supply to be installed and to start building the equipment needed. Once we have a date for the build to start, we can confirm an approximate on-air date.
We will keep you updated on this post.
Update: 07 August 2023
Our engineers are progressing with the temporary site and, barring any unexpected delays, we expect the mast to be on-air by December 2023. To improve coverage to the area until the temporary mast in on-air, we are looking to deploy a smaller and easier-to-install temporary mast in the area to improve coverage in the meantime. This won’t offer the same level of coverage as the larger temporary site we’re installing, but will help bridge the gap until then.
Over the past few weeks, we have located a new area for the mast, we are completing surveys to make sure the area will be suitable for the equipment to be installed. Pending a positive outcome from the surveys, we can start legal steps to acquire the land from the landowner and start building the equipment for the new mast.
We will keep you updated on this post.
Update: 20 July 2023
Our engineers are progressing with the temporary site and expect the mast to be on-air by December 2023. To improve coverage to the area until then, we are looking to deploy a tactical solution to provide signal before the temporary mast is on-air.
We are still progressing with two new sites and are in the early stages of gaining planning permission at the locations. We expect all work to be completed by the end of 2024.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Woburn Sands area. Our mast in the area had to be removed from the existing site in June 2023, as this was requested by the landowner.
To get the coverage back to previous levels, we’re looking at two new sites and we’re in the early stages of trying to gain planning permission. We currently estimate that the work will be completed by the end of 2024.
To serve the area with the best possible coverage in the meantime, we have identified an area for a temporary site and are awaiting an agreement on terms so that we can continue with our plan to build. Barring any unforeseen delays, we expect the temporary site to be up and running by December 2023.
We will keep you updated with progress here.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
