Coverage in Wednesbury

[Leanne_T]

Update: 10 April 2025

Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with the site provider have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 20 January 2025

Over the past month, our engineers have been continuing negotiations with the site provider to access the area and start building the equipment for the new mast. Once negotiations have been completed, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Wednesbury area. Our mast in the area had to be removed from the existing site at the end of November 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[Leanne_T]

Hi @Lewisparsons 

Thanks for coming here. 

If you give us a call on 150, the team will get this looked into for you. 

Leanne. 

[Lise6]

Impossible to make or receive phone calls the 4/5 weeks, signal is horrendous!!

Took a call a few days ago late at night & had to walk around the garden to begin the conversation, then I had to come inside and try to get a signal walking around. 

WiFi isn't the best when out, barely get 4g & never even seen 5g on my screen, I seem to be paying for hardly having anything. I have been considering upgrading early, but right now, I'm debating sticking with ee !!

[Diesel180]

Shocking 😡


Sent from Yahoo Mail for iPhone

[Lise6]

& just to add, I'm not receiving many calls by phone itself due to callers getting a message saying my phone number either doesn't exist anymore or unavailable, so they're having to call through WhatsApp. 

[bristolian]

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@Lise6 wrote:

I'm not receiving many calls by phone itself due to callers getting a message saying my phone number either doesn't exist anymore or unavailable, so they're having to call through WhatsApp. 

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There's a few bits not adding up with this.

1: The symptoms of your phone being unreachable for an incoming call are not as you describe, they are the caller reaching voicemail.

2: If your voicemail had been disabled, then "the person you've called is unavailable" can be a symptom, but "the number you have dialled doesn't exist" is a variation on what would be expected if your number did not exist on EE's core network databases. No amount of coverage issues will cause those symptoms.

2: If you can use WhatsApp, your phone has an internet connection and can thus use WiFi-calling. Many people confuse app-based "calls" with WiFi-calls, the two are very different. WiFi-calling uses a working WiFi connection but otherwise allows you to use your phone entirely as normal, making & receiving calls using your phone's dialler exactly as if you were using the mobile network.

[SJS87]

Just to update, I never did regain any signal with EE and I wasn't willing to proceed any longer with no network coverage and having to rely on WiFi calling and WhatsApp so I spoke with EE team member who gave me 1 months free, this gave me time to cancel and look for a new provider. I've now moved my number to a different network and my signal has never been better. 

[CWs10]

Who have you moved over to as I don’t want a contract using ee or bt infrastructure thanks 

[SJS87]

As it's only a mobile phone network provider I needed, I've switched over to THREE network. Signal is much better, both at home and also when out and at work too, switching to them and keeping my number was easy and was all done in a few days with hardly any disruption to my line..

[PTRichie]

We have 3 EE users in our household in the Wednesbury area, I myself have a Smartphone so can connect to WiFi and BB.

Mum and Dad both have phones around 30 yrs old!!?? (I have tried believe me) so rely on a 4G connection.

Just out of interest are you allowed to say where the old mast was and where the new potential site is in the area? 

Regards

Richie 

[SkyK]

Hello,

Thank you for having shared the information, but you would also admit this is not an ideal situation nor efficient planning, should there not be redundancy measures in such cases?

Anyway, myself and other users of my area have been experiencing much difficulty and missed or faced professional issues while taking calls where the other person could barely hear us... If  by 4th of March, I am not given guarantee of service improvement, I and users of my area, will move to another provider.

It is now 27th of February, could you share an update on the on-air date for the new mast?