Update: 24 May 2024
Over the past few weeks, the legal steps have been completed and our engineers are working with the council to agree a date to access the area and start building the equipment needed for the new mast. Once we have a date for access, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 03 May 2024
Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of May. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 18 April 2024
Over the past few weeks, our engineers have experienced a slight delay completing the legal negotiations with the council. Barring any further unexpected delays, we expect all legal steps to be completed by the end of April. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 04 March 2024
Over the past few months, our engineers have started legal negotiations with the council to legally acquire the land, and we expect all legal steps to be completed by the end of March. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Stacksteads area. Our mast in the area had to be removed from the existing site in December 2023, as this was requested by the landowner.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have started legal negotiations with the council to acquire the land and complete surveys at the location to make sure this will be suitable for the equipment. Once all legal steps and surveys have been completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
