Update: 27 November 2024
Over the past week, our engineers have completed building the equipment needed for the new mast and the mast is now on-air. We have been monitoring performance in the area since the mast went on-air, and coverage has improved in St Albans.
To restore the same level of service in the area the previous mast provided, we are progressing with a second mast. Our engineers are working with the site provider to access the second location and complete surveys to make sure the area will be suitable for the equipment. Once the surveys have been completed, we will submit these for approval to the site provider. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the second mast.
We will keep you updated on this post.
Update: 07 November 2024
Over the past few months, at the first location, our engineers have started building the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to be completed by the end of November and the mast to be on-air by the beginning of December.
For the second location, our engineers are working with the site provider to access the area and complete the surveys needed to make sure the area will be suitable for the equipment. Once the surveys have been completed, we will submit these for approval to the site provider. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the second mast.
We will keep you updated on this post.
We’re aware of a signal issue that is affecting some of our customers in St Albans.
Our mast in the area had to be removed from the existing site in September 2024, due to the area being redeveloped. As soon as we were made aware our equipment would need to be relocated, our engineers began looking for a new location for the mast. To restore the same level of service in the area the previous mast provided, we will require two new masts, and have found two potential areas for replacement masts to be installed.
Our engineers have completed surveys and designs for the first location and are working with the site provider to arrange a date to access the area and start building the equipment needed for the new mast. Once the build has been completed, we can confirm an approximate on-air date for the new mast.
For the second location, our engineers have started legal steps to legally acquire the land from the site provider. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see Using WiFi Calling.
