Update: 16 February 2023
Over the past few days, our engineers have completed integrating the mast onto the network and full service has been restored to South Queensferry.
We will continue to monitor performance in the area.
Update: 25 January 2023
Our engineers are waiting for additional equipment required to complete the transmission for the new mast. We expect the equipment to arrive in the next few weeks and will arrange access with the site provider to complete the integration of the mast onto the network. We are working to complete the integration as quickly as possible and restore service to South Queensferry. We will work with the site provider to gain access as soon as the equipment arrives. Barring any unforeseen delays, we expect the mast to be on-air by the middle of February.
We will keep you updated on this post.
Update: 10 January 2023
Over the past few weeks our engineers have completed the work required to make sure the area is health and safety compliant. We are working with the site provider to access the area and complete integrating the mast onto the network and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 20 December 2022
Over the past few weeks, the solution for the health and safety issue has been approved. Barring any unforeseen delays, we expect to start building the equipment needed for the new mast over the new few weeks and expect the mast to be on-air by early January.
We will keep you updated on this post.
Update: 07 December 2022
Over the past few weeks, our engineers have visited the site to complete the transmission. However, we have found further health and safety issues at the area and have been unable to complete the work required. We have designed a solution for the health and safety issue and have submitted the solution for approval. We expect to have a decision by the end of December. Pending a positive outcome, we can complete the transmission safely and confirm an approximate on-air date for the mast.
We will keep you updated on this post.
Update: 10 November 2022
Our engineers are planning for work to commence on the mast next week. We’ll be working hard to get the site up and running by early December. Once all work is completed, full service will be restored in the area.
We will keep you updated on this post.
Update: 13 October 2022
Our engineers have completed building the equipment needed for the new mast. During the build, we have found further work is required for the transmission to be completed, and that the transmission link needed to integrate the mast onto the network is located within an area that is severely unsafe to access for health and safety reasons. The area will need to be health and safety compliant before access can be granted, and we are working with the site provider to access the area safely to complete the transmission to the mast. Once all work has been completed, we can confirm an approximate on-air date for the mast.
We will keep you updated on this post.
Update: 30 September 2022
Our engineers have started building the equipment needed for the new mast and expect to have this completed within the next few weeks. During the build, we have found the transmission link needed to integrate the mast onto the network requires additional parts to complete the transmission. Our engineers are waiting for a date to access the area where the transmission link is located safely to complete the transmission to the mast. Once all work has been completed, we can confirm an approximate on-air date for the mast.
We will keep you updated on this post.
Update: 14 September 2022
Over the past month, our engineers have started building the equipment needed for the new mast. We have been working with a specialist rigging team to complete the build. Unfortunately, due to circumstances out of our control, we have experienced a delay completing the rigging at the location. Barring any further unforeseen delays, we expect the rigging to be completed by the end of September. Once this work is completed, we can start integrating the mast onto the network. We expect the mast to be on-air by the middle of October.
We will keep you updated on this post.
We have been made aware the land which our mast is located on in the South Queensferry area is due to be redeveloped. Unfortunately, this means the site provider has requested our equipment to be removed this week. This may impact service in the area for some of our customers.
As soon as we were made aware our equipment would need to be relocated, our engineers began looking for a new location for the mast. We have located a new area for the mast to be installed and have completed designs to make sure the area is suitable for the equipment. The designs have been approved and we have completed legal steps to acquire the land from the site provider.
Our engineers have started building the equipment needed for the new mast in the area and, barring any unforeseen delays, we expect the build to be completed by the end of August. Once all work is completed, we can start installing the mast onto the network, we expect the mast to be on-air by the end of September.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know - The EE Community
