Update: 6 March 2025
Over the past few days, our engineers have installed the transmission and integrated the mast onto the network. The mast is now on-air, restoring full service to the South Norwood area.
We will continue to monitor performance in the area.
Update: 28 February 2025
Over the past few weeks, our engineers have accessed the area and completed building the equipment needed for the new mast and are waiting for the transmission to be installed. Barring any unforeseen circumstances, we expect the transmission to be installed and the mast to be on-air by the middle of March.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the South Norwood area. Our mast in the area had to be removed from the existing site during January 2025, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.
Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.
Leanne.
