Mobile network issues in SE22 (Dulwich)

Abj123 · ‎06-10-2024

The mobile network coverage in my part of south London has been atrocious. what is going on? If we are paying a premium then we should get the service we pay for!

Cannot use both mobile data and mobile broadband since yesterday. Its getting ridiculous now as this has been an ongoing issue for weeks...

bristolian · ‎06-10-2024

Sounds like you've used the "check coverage" option rather than "check status".

"Check coverage" predicts the service in your particular area. "Check status" searches for known issues and provides the further option to "report a problem"

View solution in original post

Northerner · ‎06-10-2024

Hi @Abj123

Have you checked the status of your local network:

https://coverage.ee.co.uk/coverage/ee/

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Abj123 · ‎06-10-2024

Hi yes @Northerner

I did that and it keeps telling me coverage is good which is a lie because neither my phone or wifi is connecting properly.

I’ve been at Cafe all day.

bristolian · ‎06-10-2024

Sounds like you've used the "check coverage" option rather than "check status".

"Check coverage" predicts the service in your particular area. "Check status" searches for known issues and provides the further option to "report a problem"