Coverage in Northampton

[Leanne_T]

Update: 14 November 2024

Over the past few days, our engineers have completed integrating the mast onto the network and the mast is now on-air. Full service has been restored to Northampton.

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Update: 07 November 2024

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Unfortunately, due to circumstances out of our control, we have experienced a slight delay integrating the mast onto the network and are currently awaiting a date for the integration to be completed. Once we have a date for the integration, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post. 

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Update: 08 October 2024

Over the past few weeks, our engineers have started building the equipment needed for the new mast. Barring any unforeseen delays, we expect all work to be completed and the mast to be on-air by the start of November.

We will keep you updated on this post.

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Update: 25 July 2024

Our engineers have secured legal access at the first location to start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to start building the equipment during September and can confirm an approximate on-air date once the site is built.

For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are conducting surveys to make sure the area will be suitable for the new mast.

We will keep you updated on this post.

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We’re aware of a signal issue that is affecting some of our customers in the Northampton area.

Our mast in the area had to be removed from the existing site at the beginning of July 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment. 

Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast. 

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling  Help page. 

[1968Star]

This is now week four of not having any signal. Please can we have an update on this outage / no service 

[Sweet6]

Why has this not been fixed yet?

[Leanne_T]

Hi everyone. 

The main post has been updated. 

To discuss your options if you are affected by the mast being offline, please get in touch with our mobile guides who can help you further. 

Leanne.

[1968Star]

So this is going to go on for quite some time then. I will be contacting the technical team to get a further refund 

[ask_186]

Has anyone been successful in obtaining any refund/credit for this ?

[Mevsocsci]

Yep. Everyone I know affected and my bill for this month is zero. By the looks of things it'll be zero for August as well.

[1968Star]

Hi, yes I have. I had to speak to the technical team to get a refund. Will be ringing them again to get a refund for the next bill too, from a friend's garden to get a signal 😬

[1968Star]

Still have no signal in my area, as you say possible works to start in September. This could go way beyond September, will need another refund for this month. Why do we need to go through calling EE every month in order to get a refund, when you know there is a mast down here. Should  automatically be done for each customer who is effected by this until the new mast is up and running 

[Mevsocsci]

I spoke to EE yesterday and it's likely to be the end of September. I got a second month's compensation so that's sorted. Any delay could be on the part of the council who have to assess the suitability of the location with an on site visit. There's obviously testing going on as I had a full signal for about 10 minutes on Thursday afternoon before it disappeared again.

So, yes, claim your second months compensation.

[Chap123]

I got my first months bill credited and then this month they asked me to provide them with 3 calls to prove my signal is bad? I said the mast is down and I’ve got from full signal to one bar- as this is obviously the problem as it’s closest to my house- but they said I need to provide 3 calls so they can check this. More or less calling me a liar and not wanting to refund my bill once again as it’s 3 contracts. The mast being down is one thing but the scummy customer service where they try to avoid refunding you is bad. Woman said because I’ve got one bar it’s still acceptable. Can’t wait to move all my contracts to another company once they are done- can’t trust ee again after this shambles.