Update: 04 December 2025
For mast which has been damaged by a fire in the cabinet, our engineers have been working with the power company to access the area and re-instate the power supply. Barring any unforeseen circumstances, we expect the power to be re-instated and all work completed by the middle of December.
For the replacement mast at the first location, we are working with the fibre company to access the area and install the leased line. Once the leased line has been installed, we can start integrating the mast onto the network and confirm an on-air date for the new mast.
For the second location, legal steps are continuing to legally acquire the land from the landowner. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Little Thurrock area. Our mast in the area had to be removed from the existing site in November 2025, as this was requested by the landowner. The service in Little Thurrock has also been impacted by another mast in the area being offline since September 2025, due to a fire in the cabinet. Our engineers have repaired the damaged equipment, and are waiting for the power supply to be re-instated. Once we have a date for the power to be re-instated and the mast to be back on-air, we will update this post.
To provide the same level of coverage lost by the existing mast being removed, we will require two new masts and our engineers began looking for new locations as soon as we were made aware our equipment had to be removed and found two suitable areas.
For the first location, our engineers have built the equipment needed for the new mast and are waiting for a leased line to be installed by the Fibre Company. Once the leased line has been installed, we can start integrating the mast onto the network and confirm an on-air date for the new mast.
For the second location, our engineers have started legal steps to legally acquire the land from the landowner. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
