Coverage in Kidderminster

[Leanne_T]

We are aware of a signal issue that is affecting some of our customers in the Kidderminster area. The lease agreement for the mast has expired and the equipment had to be removed at the beginning of October 2026.

Our engineers have been looking for a new location for a permanent mast in the area. We're working with the site provider to arrange a date to access the area and complete surveys needed to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider. 

We will keep you updated on this post. 

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[Mozza1232]

The mast was on the top of the flats in the horse fair .over 2 or 3 years ago they emptied the flats and knocked them down.the location where the mast was put was only a temporary one so EE knowing they had to find a new suitable place about 3 years or more ago..I like EE and the service but this feeling no quick answer .but EE has known for a very long time when they planned to remove the flats.

[CorfEcastlE45]

We are due, to a mast being removed and some difficulty in siting a new one,

In the interim is there going to be  refund whilst the service is reliant only on WiFi calling, which is not always satisfactory.

Hopinther e will soon be a quick result to this ongoing problem which we are continuing to be charged for 

[derkaferhaus]

im thinking that EE are in breach of contract for not supplying a service that we are paying for then.

will we be compensated?

[Leanne_T]

Hi everyone, 

Thanks for coming to the community. 

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides. They will be happy to help. 

Thanks.

Leanne.

[CorfEcastlE45]

If there is a limited service will there be limited charge for the service?

[derkaferhaus]

1st time i got in touch they said there was nothing wrong with the signal in my area.

2nd time i got in touch they sent me to this page...

[cje85]

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@Mozza1232 wrote:

I understand that the mast been removed because the lease has expired also I was told there was damage to the cable or unit..over the month or so.what I don't understand that you know the lease was going to expired why it was not sorted before it had expired and leave customers with the problem having very bad signal etc we all pay good money for the service which has been great but still paying I hope this is sorted very quickly to leave customers with bad signal not very good thanks 🙏 Steve 

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Unfortunately, what many people don't appreciate is the UK planning system for new/replacement masts is a slow and difficult process, and that's a big part of why coverage in the UK is often considered very poor compared to other countries. 

In recent reports focused on London (but the rules are the same across the country) Vodafone said it takes an average of 5 years to replace a mast, and O2 gave a range of 2-7 years.

https://www.ispreview.co.uk/index.php/2026/09/vodafone-uk-warn-london-planning-rules-forcing-100-mob... 

https://www.ispreview.co.uk/index.php/2026/06/outdated-planning-system-forces-o2-uk-to-switch-off-do... 

[Mozza1232]

Yes I do understand the planning laws and take a very long time..but the flat in the horse fair where they was on top many many years ago they planned to knock the flats down..once they agree.they started the long process of relocation of the people in them.then board up .then got a contract team in to remove the flats..so long did it take to do all that..3 or 5 years of planning or longer?.. it's not just happened.they put up a temporary mast..so why not again oh well . sounds like a lot longer to wait..1 or 2 years or longer oh well nevermind