Update: 21 November 2023
Over the past few weeks, our engineers have completed integrating the mast onto the network and full service has been restored to the Harraby/Garlands area.
We will continue to monitor performance in the area.
Update: 04 October 2023
Over the past few months, our engineers have been working with the fibre provider to arrange a date for the leased line to be installed. Barring any unforeseen delays, we expect the leased line to be installed by the end of November. Once the leased line has been installed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Harraby/Garlands area of Carlisle. Our mast in the area had to be removed from the existing site in July 2023, as this was requested by the landowner.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed building the equipment needed for the new mast and are working with the fibre provider to install a leased line to provide power to the mast, with the estimated lead time for the leased line installation being 3 months. Once we have a date for the leased line to be installed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
