Coverage in Harraby/Garlands, Carlisle.

[Leanne_T]

Update: 21 November 2023

Over the past few weeks, our engineers have completed integrating the mast onto the network and full service has been restored to the Harraby/Garlands area.

We will continue to monitor performance in the area.

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Update: 04 October 2023

Over the past few months, our engineers have been working with the fibre provider to arrange a date for the leased line to be installed. Barring any unforeseen delays, we expect the leased line to be installed by the end of November. Once the leased line has been installed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post. 

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We are aware of a signal issue that is affecting some of our customers in the Harraby/Garlands area of Carlisle. Our mast in the area had to be removed from the existing site in July 2023, as this was requested by the landowner.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed building the equipment needed for the new mast and are working with the fibre provider to install a leased line to provide power to the mast, with the estimated lead time for the leased line installation being 3 months. Once we have a date for the leased line to be installed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post. 

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

[Alex_M]

Just curious - is it written in the contract that the handowners must give you X months notice before requesting removal? If not, then maybe it should, as it would stop or at least reduce the downtime caused by all these mast removals.

[Leanne_T]

Hi @Alex_M 

Thanks for the feedback. 

As soon as we were made aware, we began looking for a new location and have found a new area for the mast. 

Leanne.

[Wher2Guv]

So EE's solution is to use an internet service to make calls,  so am I going to get a reduction on my bill or can we cancel without penalty to reflect the fact that the signal has basically became unusable we have 6 airtime contracts 4 data and 2 mobile all useless while we are at home.

The mast has been erected for best part of 3 months so is it a further 3 months to wait for a leased line did they forget it needed connected to the network when the plans were submitted to the council as im sure the whole process has taken longer than 3 months and was more to facilitate 5G than the church asking for your mast to be removed.  

[Lofthausen]

So to gain facts here please, Ive had no signal in my house or area for as good as a week now.

You've felt the need to set up a community page.

Whats caused the zero area network coversge? Is it mast removal ? 

If so rectification time frames ?

Thanks

[Lofthausen]

Its not a solution, only when indoors connected to wifi.

No signal outdoors means no connection whilst "mobile"

This is an absolute joke and service not fit for purpose.

I'll be cancelling all 3 sims and services if this isn't resolved over the weekend.

Absolutely not good enough is it

[Shadrack81]

3 months and I can only call on WiFi is not a option. I need the ise of the phone when put and about on my area

[Lofthausen]

To clarify, I've had zero network access for a week but for months / year ive had minimal.

[Lofthausen]

Its just not acceptable.

[Stulaw]

I understand problems occur but to expect your customers to wait 3 months for a new mast being installed is ridiculous and not good enough, I think the right thing to do would be to give 3 months of what we can get for free.