Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Coverage in Great Blakenham

Christopher_G
EE Community Support Team

‎20-10-2025 12:09 PM - last edited on ‎10-11-2025 11:16 AM by

Update: 10 November 2025 

Over the past few weeks, the power company has accessed the site and installed the power supply needed for the new mast. Our engineers will be completing surveys in the next week to make sure the equipment will be suitable for a microwave link to be installed, to supply transmission to the mast. Pending a positive outcome from the surveys, we can confirm an approximate on-air date for the new mast.  

We will keep you updated on this post

Update: 22 October 2025

Our engineers are working with the power company to arrange a date to access the area and install the power supply and transmission needed for the new mast. Once the power supply has been installed, we can start integrating the mast onto the network.

Barring any unforeseen circumstances, we expect all work to be completed and the mast to be on-air by the end of 2025. 

We will keep you updated on this post. 

We are in the process of replacing a mast in the Great Blakenham area as the current lease has expired.  

Our engineers have completed building the equipment for the new mast. The next step is for power and transmission to be installed. Once complete, we will be able to share an approximate on-air date.  

We'll update this post once we have more information. 

We’re sorry for any inconvenience. In the meantime, you might be able to use Wi-Fi Calling to make and receive calls and texts.

96 REPLIES 96
FixItDik
Explorer

‎20-10-2025 01:37 PM

Thanks Christopher, any idea how long that will take please? I think the lease ran out over a week ago as we have been without mobile service since at least the 4th of the month and I am not always in range of my WiFi (for example when I walk the dog)

arjones114
Investigator
Investigator

‎20-10-2025 01:38 PM

Can you please confirm anticipated timeframe? I am not asking for promise or guarantee, but are we talking hours, days, weeks or months?

DuncanBroatch
Investigator
Investigator

‎20-10-2025 01:42 PM

Hi Chris, thanks for the post. I am a little surprised by the lack detail around this mast replacement. Was it not planned? We have gone from good reliable signal to poor and intermittent signal just when we needed it most for keeping in touch re. healthcare issues. Having spoken to EE support we are left wondering whether we should switch providers if details on resolution are not forthcoming in a timely manner. Wi-Fi calling is not proving to be a resilient alternative either. Any further updates, even indicative would be greatly appreciated.

beebo1
Contributor
Contributor

‎20-10-2025 04:53 PM

I, too, would have appreciated knowing about any Wi-Fi service disruptions  - anywhere - particularly for such a lengthy period! There does not appear to have been a  plan in place by EE to provide a temporary solution, such as a 'patch' to avoid such disruption,  although you knew about it in advance.  EE has  put me in a precarious financial position by doing so, as well as jeopardising my own personal safety.
My phone has been  unable to access EE's network for at least 4 days now. I cannot reliably dial out at any time of the night or day, and is unreasonable of EE to force its customers to wait so patiently for days on end with no respite, and to endure such a long wait indefinitely, with no notification, although EE anticipated it!
The last update to me was an email communication the 18th of October, and this being the late afternoon of the 20th, I would like to know exactly when service will be restored, as was requested by other respondents here. I do not consider it unreasonable to ask for a timely response to that question. I expect reliable communication in this day and age. It is vital, and certainly not an unreasonable expectation.

 

bristolian
EE Community Star
EE Community Star
In response to arjones114

‎20-10-2025 05:14 PM - edited ‎20-10-2025 05:17 PM

@arjones114 wrote:

Can you please confirm anticipated timeframe? I am not asking for promise or guarantee, but are we talking hours, days, weeks or months?

This will be a new site build.

@DuncanBroatch wrote:

I am a little surprised by the lack detail around this mast replacement. Was it not planned? ... Having spoken to EE support we are left wondering whether we should switch providers if details on resolution are not forthcoming in a timely manner. 

Scenarios such as this happen on all networks from time-to-time, it's never an ideal situation but is sometimes unavoidable. One difference is that EE are quite open on this forum about these cases, which makes a noticeable difference to some other operators who might only disclose such detail reactively.

beebo1
Contributor
Contributor
In response to bristolian

‎20-10-2025 05:18 PM

How long is a new site build?

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to beebo1

‎20-10-2025 05:27 PM

Every site is different, and whilst I understand your reasons for asking, it's impossible to say. I'd recommend following the update on this thread 

beebo1
Contributor
Contributor
In response to bristolian

‎20-10-2025 05:48 PM

What exactly does that mean? Are you privy to helpful information or not? Following the update on this thread has produced nothing. and we are all sitting here waiting for timely information, of which there has been nothing useful.

 

Mel149
Investigator
Investigator

‎20-10-2025 06:39 PM

We are in Claydon and have had on off phone signal and 5G since the beginning of October and now cannot send or receive any phone calls, texts or 5G. This is not acceptable with no explanation or warning. I phoned EE and they have said the mast has been decommissioned. Surely they would have had advanced warning of this. 

0 Helpful