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Connection

Steve-Clarke
Visitor

‎21-04-2023 06:09 PM

Hi I’ve a brand new 1 phone 14 just joined EE,

and finding the reception completely useless. I’ve contacted customer service had all the updates checked and updated to no avail. So bad that the customer service representative tried to call me back on 3 occasions in 2 locations but we could not get a connection.

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-04-2023 06:19 PM

@Steve-Clarke   Is this indoors or outside?  If indoors have you tried enabling Wi-Fi calling ?  You’ll find this in settings>phone. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎21-04-2023 06:21 PM

Can you elaborate on what your specific issues are?

Are you experiencing poor coverage in areas where the coverage tool predicts good service, for example?

0 Helpful