Cant make calls

Laure90
Investigator
Investigator

My calls are not going through its saying cant make calls. Texts work and my bill is paid

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Hi, 

Earlier this afternoon, for a short time some customers had intermittent issues when making outbound mobile calls. Service has been restored quickly and we apologise for any inconvenience caused. 

All other EE services were not impacted. 

Katie 🙂

View solution in original post

46 REPLIES 46
Ross1875
Visitor
 

Does your phone show network coverage? (You need this, to make or receive calls)

Are you in the UK or abroad? Are you on PAYG or pay-monthly? When could you last make or receive calls?

Helenhodg5
Explorer

I can’t make calls or contacted

Can’t make a call

Michael_D
EE Community Support Team

Hi @Helenhodg5 

Thanks for coming to the community.

We can certainly try to help you with a little more information on what is happening.

Do you have a contract or pay as you go SIM?

If it is a pay as you go SIM, when was the last chargeable usage on the SIM?

Does the phone show you have signal?

Are you in the UK or abroad?

If you are in the UK, have you checked the local area for any problems on our network checker?

Michael

Bexjarvis
Visitor

My two children nor myself can make or receive phone calls.  We are all in different locations too so not a location problem 

Myphone2026
Visitor

Can’t make phone calls 

Joanneclappison
Visitor

Hi I can’t call we and my phone will not connect to any call

RossJo66
Visitor

Can’t call out or receive? Any ideas?