04-02-2026 04:33 PM
My calls are not going through its saying cant make calls. Texts work and my bill is paid
Solved! See the answer below or view the solution in context.
04-02-2026 05:26 PM - edited 04-02-2026 05:27 PM
Hi,
Earlier this afternoon, for a short time some customers had intermittent issues when making outbound mobile calls. Service has been restored quickly and we apologise for any inconvenience caused.
All other EE services were not impacted.
Katie 🙂
27-01-2026 03:19 PM
27-01-2026 04:09 PM
Does your phone show network coverage? (You need this, to make or receive calls)
Are you in the UK or abroad? Are you on PAYG or pay-monthly? When could you last make or receive calls?
04-02-2026 11:39 AM
I can’t make calls or contacted
04-02-2026 11:40 AM
Can’t make a call
04-02-2026 02:07 PM
Hi @Helenhodg5
Thanks for coming to the community.
We can certainly try to help you with a little more information on what is happening.
Do you have a contract or pay as you go SIM?
If it is a pay as you go SIM, when was the last chargeable usage on the SIM?
Does the phone show you have signal?
Are you in the UK or abroad?
If you are in the UK, have you checked the local area for any problems on our network checker?
Michael
04-02-2026 04:25 PM
My two children nor myself can make or receive phone calls. We are all in different locations too so not a location problem
04-02-2026 04:27 PM
Can’t make phone calls
04-02-2026 04:28 PM
Hi I can’t call we and my phone will not connect to any call
04-02-2026 04:29 PM
Can’t call out or receive? Any ideas?