Unable to make calls or contact 150

[spazmunk]

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

[Misswarner85]

I have been trying for 2 days to make outgoing calls and whoever I call I just get user busy and the phone will not even ring. I have signal, I can receive calls and messages but cannot make calls. I work from home and I have to be able to make outgoing calls. I've tried airplane mode and resetting my phone settings and I still cannot make outgoing calls. I cannot even ring 150 to seek help.

[Tatne111]

Is 150 down as it won’t ring? I’m trying to find out when my new phone will be dispatched 

[Schockwave]

@Tatne111 , it is still down, has been since yesterday, due to an outage, plenty of threads about this and here is the thread where you will receive notification when it is fixed:

https://community.ee.co.uk/t5/Mobile-Network-discussions/Unable-to-make-calls-or-contact-150/m-p/155...

[Van16]

I have the same problem since yesterday. My line isn’t working. I am unable to make or receive calls. I can’t call 150. My partner tried contacting  EE  from 02 number but is not working. 

[Schockwave]

Hello @Misswarner85 ,

Welcome to the community,

You need to see this thread, where once it is up and sorted one of the community staff will keep you updated, as this is due to an outage affecting the network from yesterday:

https://community.ee.co.uk/t5/Mobile-Network-discussions/Unable-to-make-calls-or-contact-150/m-p/155...

[Misswarner85]

Same issue here unable to make calls now for 2 days not ideal when working from home. 

Online I check service it says service is good for my area no mention of this "known issue"

What compensation will customers be recieving ?

When will it be working again?

[ee_ceo]

it either doesn’t connect or connects and then is silent, have checked the local network and all seems fine?

[Paramenter]

Same here (Bristol). Mobile network down.

[Angela67]

I'm having the same problem - just silent when I call then the call drops, switched my phone off and back on but it's still the same.