Can’t receive calls.

Shazzer74
Visitor

Hi 

so I’ve noticed that 8 people are unable to call me or leave me a text. I can call and text them. There could well be more that I don’t know about.  

I have checked all my settings, focus ,dnd, airplane mode and blocked numbers. And I have reset my network settings, and checked the network is up to date. Also put my sim into another phone. Still same outcome. 

I have called EE and I’m getting help from top level tech support and they called today to say my number is fully ported over my problem should be fixed. But it’s not. 

I’m waiting for another call back to confirm this. 
Has anyone sorted this problem already and can offer some help please. ? 

im guessing I need a new number 🤦🏻‍♀️

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Shazzer74,

Welcome to the EE Community. 🙂

You've done the right thing in contacting Technical Support. If the issue is related to your number port, they'll be working with our porting team, and your old network if necessary, to resolve the issue for you.

James