Can't connect to the TFL Wi-Fi in the London underground

[MikeEngland27]

Hello EE Community,

I hope someone can help me. What am I supposed to do to connect to the London wifi Underground?

If I select WiFi Extra or EE WiFi-Auto I am asked to insert:

- Identity

- Password

- select a CA certificate (use system certificate) or (don't validate).

I don't really understand why it has to be so complicated to use the WiFi in the underground with EE. Other providers make it much simpler

(I am a pay as you go customer if this can be of any help - android user).

Thank you all

[MikeEngland27]

Hi Dean,

Thanks for your effort. I tried but it doesn't work either, see screenshotAny other suggestions?

I gave up. Nobody seems to be able to fix and speaking with EE support takes way too long and they want me to be at the station to do some tests

 

 

[DeanWTis]

The wifi doesn't work at various stations have you tried at more than one?

[MikeEngland27]

Yes I tried so many different ones, it never works. A few months ago I had moved my number to Vodafone and then it worked. But I had to switch back to EE as Vodafone signal was too bad

[Alex_H]

@MikeEngland27 Just double checking with you mentioning being PAYG originally, but you have topped up at least £5 within the last 30 days? 

Have you reset the network settings on your phone and restarted it? This does delete saved WiFi passwords so if you do this make sure you have any passwords you need noted down.

With you mentioning moving to Vodafone and back, so this issue has happened across two different EE SIMs? 

Alex

[MikeEngland27]

Hi Alex,

Thanks for your response. Yes I do top up 10£ every month.

I have been having the same issue with at least 3 different phones (all samsung s 10, 22, 24). Still same issue, sky the problem is surely the sim/phone number not the phone. The same phone that now doesn't work is the same that worked for the few months I was a Vodafone customer.

And to answer your question I always kept the same phone number, just changed the provider first a few months

I can't find a way to make it work, it drives me crazy 😀 

[Alex_H]

@MikeEngland27 Thanks for confirming, it does sound like you have troubleshooted it every way you can your side, it does sound like its not a phone issue like you say. 

If you have had two separate EE SIMs also from when you left and then re-joined also, it would suggest its not an issue with the physical SIM itself and so likely to be account/number related as suggested. In that case though it is only our tech guides who will be able to investigate further.

Alex

[MikeEngland27]

Tech guide means speaking with an operator on the phone? I did this once, I spent 1 hour at the station and eventually nothing worked but I could give it another try if you think they could sort this out

[Peter_W]

Hey @MikeEngland27, there's checks they can do with how the features on the account are configured at our end, so it's definitely worth giving a try.

Before you call though, can you please just send a message with WiFi  to 150 and let me know what comes back?
Peter

[MikeEngland27]

Hi Peter,

Thank you. For some reason the message doesn't go through. Is this normal? See attached. I have 10£ credit

 

[Lesley_W]

Thanks for trying that @MikeEngland27 

Yes our team would need to investigate this further and potentially raise off a support ticket to get this looked into if the usual trouble shooting hasn't fixed it.

Lesley